Returns Policy
Total Rehab Solutions, LLC appreciates your interest in our products and your business. Listed below is our our Returns Policy. Please read this carefully before placing an order.
RMA#- Refers to Returned Merchandise Authorization Number
SUPPLY ITEMS
Supply items are the products that are carried in our: Clinic Supplies, Iontophoresis Therapy & Splinting Materials and Bracing "SHOP FOR" collections. The exceptions are the Strava Splint pans and the Splint Form 1000 splint pan. These are considered an equipment item.
Supply items shipped in error by Total Rehab Solutions, LLC will be returned at our expense, please call Customer Service at: (888)399-2775 to let us know of the error and we will furnish a return shipping label. Refund or shipment of the correct item will be done after confirmation of our error.
Supply items shipped correctly based upon the order received from the customer can be returned within 30 days of order under the following conditions:
Customer must obtain an RMA# by calling Customer Service at: (888)399-2775
Item is in original packaging, unopened and in resaleable condition.
Customer is responsible for the cost of all shipping plus any re-stock fees that may apply.
Items that are damaged, opened, used or beyond 30 days of purchase will not be accepted.
Items without an RMA# will not be accepted.
Return Labels, RMA#'s and Re-stock Fees can be obtained from Customer Service by email or phone-
sales@totalrehabsolutions1.com
(888)399-2775
Refunds will be applied after merchadise has been received back and is determined to meet the criteria listed above, if citeria is not met then refund will be denied.
EQUIPMENT ITEMS
All items on the website not mentioned above in SUPPLY ITEMS are considered equipment items.
No returns of equipment items shipped via truck (LTL) or ground services will be accepted without prior authorization and customers should note that their request for authorization to return an item is not guaranteed by the manufacturer or vendor and may be denied. In no case will an equipment item be considered for return if it is not in the original packaging. If approved, customer would be responsible for; all shipping and handling as well as restocking fees which can be very considerable. If the manufacturer or vendor refuses the request for a return authorization the item(s)cannot be returned. Total Rehab Solutions, LLC will not accept any return without an RMA request nor will we guarantee that an item will be approved for a return.
Refunds would be applied only for items that have been granted an RMA# and the merchandise has been returned undamaged, unopened and in its original packaging. Refund would be the original purchase price minus any re-stocking, shipping and handling fees.
Whitehall Whirlpools are Non-Returnable, No Exceptions
Customer must contact Customer Service to request a RMA# by email or phone-
sales@totalrehabsolutions1.com
(888)399-2775
Contact Us
If you have any questions, please contact customer service.
Total Rehab Solutions, LLC
sales@totalrehabsolutions1.com
(888)399-2775
P.O. Box 432
Acme, MI 49610